Granny's Jewelry Box Ordering Information/Return Policy

Ordering Information Payment Methods (USA) Shipping (USA) Returned Checks
Payment Methods (Intl.) Shipping (Intl.) Return Policy (General) Return Policy (Diamonds & Gems)

Ordering Information

  • Orders should be placed using Granny's Jewelry Box shopping cart.
  • Place items in your virtual shopping cart by clicking on the "add to cart" button.
  • To see the items in your cart click on the shopping cart icon located in the side bar of each page.
  • Items can be removed from your cart at any time by clicking on the shopping cart icon to show the cart contents and then clicking on "remove".
  • To complete your order, again click on the shopping cart icon to see the contents of your shopping cart.
  • If you are a Virginia resident check the box indicating such.
  • Select the appropriate shipping option. For USA buyers, USA General is the appropriate option for all jewelry except charms.
  • If you have a discount coupon, enter the coupon code and click on ENTER to calculate the discount.
  • Select your payment method.
  • Click on the button that says "Purchase for $....." to be taken to a form to enter your shipping information.
  • If paying by credit card you will proceed to a secure page to enter your credit card information.
  • All items are subject to prior sale. You will be notified by e-mail within 24 hours if the item(s) you have requested are not available, otherwise you can assume they are available.

    Payment Methods - USA

  • Check/Money Order - Item(s) will be put on hold once we are notified that payment has been mailed.
    Shipment 12 business days after receipt of payment unless drawn on a Bank of America, Suntrust or Wachovia account.
    Checks drawn on Bank of America, Suntrust or Wachovia account will be shipped within 2 business days of receipt.
  • Postal Money Order - Item(s) will be put on hold once we are notified that payment has been mailed.
    Shipped within 2 business days after receipt of payment.
  • Visa/Mastercard/Discover (online)* - Items will be put on hold upon receipt of order.
    Shipped to billing address only within 2 business days of payment.
  • Visa/Mastercard/Discover (phone)* - Items will be put on hold upon receipt of your credit card information.
    Shipped to billing address only within 2 business days of payment.
  • PayPal - (Confirmed addresses only) Items will be put on hold upon our notification of your PayPal payment.
    Shipped to confirmed address only within 2 business days of payment.


    * Billing addresses are verified for every credit card transaction. We ship to billing address only, NO EXCEPTIONS! We reserve the right to refuse payment by credit card if we feel it would not be in our best interest to accept it.

    Shipping - USA.

  • Shipment will be made by U.S. Postal Service unless you request another method. Use the table below to determine shipping charge based on order total:
    .00 - 50.00 $5.00** Insured 1st Class mail w/Delivery Confirmation
    50.01 - 100.00 $5.80** Insured 1st Class mail w/Delivery Confirmation
    100.01 - 200.00 $8.50** Insured Priority Mail w/Delivery Confirmation
    200.01 - 300.00 $9.50** Insured Priority Mail w/Delivery Confirmation
    300.01 - 400.00 $10.50** Insured Priority Mail w/Delivery Confirmation
    400.01 - 500.00 $11.50** Insured Priority Mail w/Delivery Confirmation
    500.01 - 1000.00 $17.00** Insured Registered Mail
    1000.01 & over $20.00** Insured Registered Mail
  • Charms, Sunshine Cloths and Comfort Keys, which can safely be shipped in a padded envelope, have a minimum shipping charge of $3.00. All are very low profit items,offered as a courtesy for our customers. Without the minimum shipping charge we would lose money on credit card orders for these items. Your understanding is appreciated.

    ** Oversized and/or heavy packages (over 1 pound) will have higher shipping costs which will be determined by weight and destination.

    Shipping rates are subject to change at the whim of the U.S. Postal Service. Shipping charges will be added to purchase price.

    Returned Checks

  • Returned checks will incur a $35 service charge, no exceptions
  • A POSTAL MONEY ORDER for the full amount of the returned check plus the $35 service charge is due within 15 business days of an emailed or phoned notification of a returned check.
  • Checks not made good within 15 business days will be turned over to Virginia Court Services for collection. Once a check has been turned over for collection we can no longer accept your Postal Money Order.
  • Virginia Court Services will also recover all collection fees from you.

    Payment Methods - Intl.

  • Visa/Mastercard/Discover accepted subject to verification*. Item(s) will be put on hold once your credit card has been verified.
    Shipped to billing address only within 2 business days of payment.
    Because of the additional fees we incur for accepting international credit cards, we must set a minimum order of $50 for international customers.
  • Personal check drawn on a U.S. bank. Item(s) will be put on hold once we are notified that payment has been mailed.
    May require up to 30 days to clear before shipment
  • International Postal Money Order (green). Item(s) will be put on hold once we are notified that payment has been mailed.
    Shipped within 2 business days after receipt of payment.
  • MoneyGram Money Transfer. Item(s) will be put on hold once payment pickup information has been provided.
    Shipped within 2 business days after receipt of payment.
  • Western Union Money Transfer. Item(s) will be put on hold for you once we receive the MTCN (Money Transfer Control Number).
    Shipped within 2 business day after receipt of payment.

    * Because billing addresses are not verifiable for credit cards outside the U.S., a copy of the top portion of your latest credit card statement (containing card issuer, statement date, name, billing address and account number), along with a signed sales slip (provided by Granny's Jewelry Box), may be required for credit card orders placed by first time customers. My fax number will be provided with your sales slip. If required, the documentation must be received by Granny's Jewelry Box within three (3) business days to avoid cancellation.

    Shipping - Intl.

  • Shipment will be made by U.S. Postal Service.
  • Orders under $500 are shipped Priority Mail International flat rate envelope(6-10 business days) and are insured through a private insurer. I no longer offer First Class International shipping due to the extended delivery time (4-6 weeks) my international customers have experienced.
  • Orders totaling over $500 but less than $650 will be insured through the Postal Service, which requires shipment to be either Priority Mail International (6-10 business days) or Express Mail International(3-5 business days). Orders over $650 but less than $2499 require shipment by Global Express Guaranteed.
  • Shipping and insurance charges for orders over $500 will be calculated and added to purchase price.
  • Any duty fees charged by countries outside the United States are the sole responsibility of the buyer and are in addition to charges paid to Granny's Jewelry Box. Customs forms will ALWAYS be filled out truthfully. Please do not ask us to lie to your government or ours.
  • Due to the large number of packages lost when shipping to Italy, Granny's will only ship there using Priority Mail International (values up to $650) or Express Mail International Guaranteed(values up to $2499)with insurance purchased through the Post Office.
  • Due to the policy of our insurer, we can not accept orders from:
    Afghanistan Algeria Angola Bangladesh Barbados Benin
    Bolivia Brazil Bulgaria Burkina Faso Burma Burundi
    Cambodia Cameroon Cape Verde Central African Republic Chad Congo
    Cuba Djibouti Dominican Republic Equador Ethiopia Gabon
    Ghana Guinea India Indonesia Iran Iraq
    Jordan Kenya Liberia Libya Malaysia Mali
    Mauritania Morocco Myanmar Niger Nigeria North Korea
    Oman Pakistan Papua/New Guinea Poland Romania Rwanda
    Senegal Seychelles Sierra Leone Slovenia Solomon Islands Somalia
    Sudan Syria Tanzania Togo Tunisia Uganda
    Yemen Yugoslavia

    Return Policy - General

    Every attempt has been made to give a complete and accurate description of each item offered for sale. Our main goal is to make you a happy customer!
  • **If, for any reason, you are not satisfied with your purchase you have 2 days from receipt of item (date stated by Delivery Confirmation) to contact Granny's Jewelry Box by e-mail or telephone to arrange a return.
  • Item(s) must be received by us within 7 days of your receipt and be in the exact same condition as shipped (no refund for damaged or tampered with items). If your initial payment was by check or money order, please include a self addressed stamped envelope with your return. If you fail to do so, cost of postage to mail your refund check will be deducted from your refund.
  • Items not received by us within 7 days of your receipt (14 days for international customers) will be subject to a restocking fee of 25% of sale price.
  • Absolutely no refunds will be given for items not received by us within 30 days of the original shipping date.
  • You will be responsible for return shipping and insurance costs. If you choose to return an item without insurance, loss or damage in transit is your responsibility as no refund will be issued for items lost or damaged in transit.
  • Please notify us if you intend to use a carrier other than the Postal Service so we can be looking for the package. Both FedEx and UPS tend to leave packages where they may be stolen or not seen for several days.
  • A refund, (minus shipping and any applicable restocking fees), will be issued within 48 hours of receipt of item by Granny's Jewelry Box.
  • Those who abuse our liberal return policy by repeatedly ordering more than they intend to keep will also be subject to a restocking fee of 25% of sale price.

    ** Dealer purchases are final sales.

    Return Policy - Diamond & Gems

  • Even though we believe that most people are honest, we still have to protect ourselves from the small percentage of the population who would switch stones and then return the item. Therefore, refunds will only be given on diamond and precious gem jewelry once it has been ascertained by our jeweler that the stone returned is the one shipped.
  • Anything described as a diamond or precious gem has been verified as such, however, we make no quarantee as to the quality of any stone we sell. To do that would require a written appraisal for each piece, which in turn would drive up our prices considerably. Of course, if there are obvious flaws that can be seen with the naked eye, that information will be included in the description of the item.
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